Spay/Neuter Clinic: FAQ's
What time do I drop my animal off for surgery?
8:00 AM but no later than 8:30 AM
What time do I pick my animal up after surgery?
Between 4-4:30 PM
Can I pick up or drop off my animal earlier or later?
No, our staff has to set up for surgery before they can greet you and your pet in our parking lot in the morning. In the evening (unless otherwise directed by the staff), your pet needs time to recover from the anesthetic. Our team must have time to finish the surgery, clean, and get your paperwork ready before greeting you in the parking lot for pick up. Late pickups increase our operating costs and keep our staff from getting home to their families.
Why do I have to wait in my car?
Our lobby is too small to accommodate all pet owners bringing pets in for surgery per day. Staying in your vehicle keeps you and your pets safe during the check-in/out process and saves time for our staff by allowing them to find you quickly as they go car to car.
How will I know when my appointment is confirmed?
First, you will receive an email from the Northwest Organization for Animal Help giving you instructions and sending you a link to fill out an e-consent form. You will save time by filling out your e-consent (hit the send to clinic button after signing) and by printing out your credit card slip and bringing it in with you when you come in.
What if I didn't get an email confirmation?
The most common reason for not receiving an email confirmation is that you incorrectly inputted your email. You should also check your spam folder. If you believe you put in an incorrect email, you may call the NOAH Center, spay/neuter Clinic at 360 629-7055 ext. 409 and leave a message.
What if I don't have a printer to print off my Credit Card Slip?
You will be able to request a form from our staff and fill it out in the parking lot. For security reasons, please do not email your credit card slip to us.
Why do I always have to leave a message when calling the Spay/Neuter Clinic?
All of our staff is involved with surgery and animal care during the day. Safety is our number one priority, and when we feel it is safe to do so, we will start returning phone calls. Please keep in mind that the spay/neuter clinic receives over 100 phone calls per day, and we may not be able to return your call until after our patients are released or the next day.
Can I add services if I already submitted my e-consent form?
Yes, just let the staff know when they check you in that you would like to add additional services.
Will someone call me and give me updates on how my animal is doing after surgery?
No, because all of our staff is engaged in surgery and patient monitor, we cannot call individual owners unless we have a specific question regarding your pet. The Noah Center Spay/Neuter Clinic does up to 60 surgeries per day.
Why is it so hard to get an appointment at the NOAH Center?
Because of the extreme shortages of experienced licensed staff, the NOAH Center has had to limit the number of some time-consuming surgeries' such as dog spays. There is also an overwhelming increase in the volume of people wanting to utilize our services.
Why don't you have free services for feral cats anymore?
Unfortunately, because of our limited professional staff, increased operating expenses, and fewer fundraising dollars, we can no longer provide that service. However, if you have a feral cat safely contained, you can schedule through our website and pay for the surgery. In addition, we will give an ear-tip at no additional charge at your request.
Do you spay female dogs?
Yes, but we have reduced the number of female dogs significantly we can do per week. The demand for dog spays and neuters is high, making it difficult to get an appointment.
I don't have a computer, why can't I call to make an appointment?
Unfortunately, because of rising costs and shortage of staff coupled with our requirement to have a deposit for every surgery, we cannot spend the time making appointments over the phone. We communicate essential surgery information by email to all our clients ahead of time, so having access to a computer or smartphone is necessary.
My female cat has a small lump under her incision after surgery. Is it a hernia?
The majority of the time, these lumps are a seroma, an accumulation of fluid under the skin. Seromas often happen in young or very active cats or dogs. Limit your animal's activity as much as possible. Do not allow the animal to lick the incision site. The lump may take up to 4 weeks to reduce in size. If the swelling does not improve over 3-4 weeks, please call the Clinic and leave a message. We will return your call as soon as we can.
When I tried to book my appointment, I received a message saying there were no openings. When will there be openings? The NOAH Center’s spay/neuter surgery services are in high demand. We are also experiencing a shortage of experienced licensed professional staff. We open appointments each week, however, these appointments are booked quickly by the many other people looking to have their pets spayed or neutered. Appointments become available randomly due to cancelations. There is no specific day of the week that we open new appointments, so it is important to check back frequently.
Why do I have to keep putting my information in just to check for appointment availability?
A third party puts together our appointment scheduler, and this is how they have set things up. If you use Google Chrome, it will auto-fill your information to help make the data entry quicker.
I adopted an animal from the NOAH Center and I think it is having a problem with its surgery site, what should I do?
Contact the Operations Director at: email@example.com or call The NOAH Center at 360 629-7055 ext. 406. It is helpful if you can provide a photograph of the incision site.